Frequently Asked Questions
Everything you need to know about your UTR Sports gear.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for athletes who need their gear ready for the next game.
What is your return policy for worn footwear?
We offer a 30-day trial period on all performance footwear. If they don't provide the support or comfort you need, you can return them even if they have been lightly used on the court or field.
Do you offer warranties on tennis rackets and baseball bats?
Yes, all high-performance equipment comes with a 1-year manufacturer warranty against structural defects. This does not cover normal wear and tear or string breakage.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your gear's journey to your door.
Do you provide team or bulk discounts?
Absolutely! We offer specialized pricing for schools, clubs, and local leagues. Please contact our Team Sales department for a custom quote on 10 or more items.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay for larger equipment purchases.